Frequently Asked Questions

Is there always someone at the reception desk?
We are there for you daily from 07:00 to 23:00.

What are the check-in and check-out times?
You can check in from 15:00 to 23:00. We ask that you clear your room for cleaning on the day of departure by 11:00. We also have a suitcase deposit where you are welcome to drop off your luggage, both on the day of arrival and the day of departure. For arrivals after 23:00 we will be happy to deposit your room card in our designated key deposit. Please contact our reception if required.

How can I book a room as a customer of Soloplan GmbH, software for logistics and planning?
You can carry out the booking via e-mail to You can find out more details on the special prices upon request.

Is the hotel barrier-free?
Our barrier-free room is optimally adjusted to cater for the needs of handicapped guests and wheelchair users and thus ensures maximum accessibility. Additionally, all floors can be reached by lift.

Is breakfast included in the room price?
All room prices already include breakfast.

Is there Wi-Fi?
Yes, we have fast Wi-Fi in the entire hotel and restaurant. The Wi-Fi is, of course, free of charge.

Do you offer an ironing service?
We will gladly offer you an ironing service for a surcharge of €5.00.

Are pets allowed?
For a surcharge of €20.00 per day, you are also welcome to bring your dog to the hotel. Due to a limited number of rooms for use with pets, we kindly ask you to request the bringing of pets before booking the room.